Austin Power Partner EV Program FAQ

• As a Power Partner participant, you help our community manage energy use on days when the need is highest. During these peak times, Austin Energy will make minor, remote adjustments to your Level 2 EV charger or qualifying vehicle to slow or delay charging only.

• With Power Partner EV, you can get a $50 bill credit for enrolling your qualifying Level 2 charger or qualifying vehicle. You can also get a $25 bill credit after one year of remaining in the program.

• Power Partner events typically occur June 1 - September 30. Events last up to 4 hours between 2-10 p.m. A maximum of 15 Power Partner events will occur per month (primarily during the summer season). During extreme weather circumstances, Austin Energy may conduct events outside of these windows. Participants may easily opt out of events without penalty through their EV charging app.

• No. Your battery’s charging will be paused or slowed until the event is over. You can override an event and resume normal charging at any time.

See the chart below for eligible charging equipment and eligible EVs. Your charger must be installed and activated with internet connectivity prior to enrollment. Your Wi-Fi connection and EV charger(s) must be connected to your manufacturer’s account.

• Tesla vehicles are controlled during Power Partner events via the vehicle’s onboard computer, not by a charging station.

• All sub-models of the CPH50 are eligible including all plug types, connector types and power input (hardware/plug in).

To participate, Tesla owners have to charge with a Level 2 charger at home. They can use any model of L2 charger, since their charging would be controlled and monitored during demand response events via the onboard computer (or telematics) within the Tesla (and not via the charger).

For more information about the charging equipment listed above, please visit the manufacturers’ websites. Customers must have one of the chargers listed above or a Tesla to be eligible for Power Partner EV at this time, with additional makes and models potentially added later. Austin Energy offers a rebate when you buy an eligible EV charger, in addition to the Power Partner EV offering.

Austin Energy will provide email confirmation of your status in the program, typically within four weeks of applying.

Telematics and level 2 EVSE are different methods of remotely controlling an electric vehicle.

• Telematics are the onboard computer and communication system within a vehicle, Remote adjustments via telematics sends a signal directly to the vehicle to reduce or stop charging during a demand response event.

• Remote adjustments via level 2 EVSE chargers controls the EV charger itself.

The $50 enrollment incentive will be issued in the form of an Austin Energy electric bill credit within 1-2 billing cycles after acceptance. For every year you remain in the program, you will receive an additional $25 credit.

You can find the program terms and conditions for the EV charger manufacturers here:

Depending on the manufacturer, notifications may appear before or at the start of the event in your web or mobile application.

At the start of an event, your charger will be automatically adjusted to delay vehicle charging. The adjustment will typically last no more than four hours and will not occur on holidays. Once the event is over, your charger will return to its normal operation. You can opt out of an event at any time from your charger manufacturer’s mobile app without penalty.

Energy adjustment during Power Partner events will either slow or temporarily delay the vehicle charging for up to four hours. Your car can get a full charge later in the evening after the energy adjustment event is over.

Yes. At any time during an event, you can opt out from your charger manufacturer’s web or mobile app. You will not be penalized for opting out of an event.

Please email AEpowerpartner@austinenergy.com.

Manufacturers may or may not provide notifications prior to an adjustment. Austin Energy does not send event notifications, which are set by the manufacturer. For more information on notifications, please visit the manufacturer’s website.

Please email AEpowerpartner@austinenergy.com requesting to end your participation in Power Partner EV.