Dominion Energy EV Charger Rewards FAQ

• EV Charger Rewards is a program offered by Dominion Energy designed to help EV owners offset the cost of charging at home, by allowing Dominion Energy to make adjustments to their charging schedule or speed* to help manage impacts on the electrical system during periods of high electric demand. By participating in the program, you are helping manage energy demand on the electrical system during peak hours, times when energy usage dramatically increases. The EV Charger Rewards program seeks to take some of the strain off the grid during those busier times of the day to avoid costly upgrades to the electrical system. This will help Dominion Energy maintain reliability and affordability for all its customers.

• Join EV Charger Rewards by enrolling your qualifying new Level 2 charger and agreeing to let Dominion make brief adjustments to your charger’s energy use during periods of increased electric demand. You earn a $40 virtual prepaid Mastercard® on the anniversary of your enrollment, every year you remain enrolled.

• Adjustment events can occur any day of the week except on holidays. Typical event times are between 2-7pm during the summer and between 5-10am and 2-7pm during the winter. There are a maximum of 45 energy events per year. You will be notified before an event via your charger’s app. You can opt out of an event at any time by adjusting your charger back to its normal settings.

• Once you enroll in EV Charger Rewards, you can also earn a $125 rebate if your Level 2 charger if you apply for the program rebate within 120 days of purchase. Just submit a separate rebate application on our rebate portal at

  https://dominion.myrebateportal.com.

*How your charger responds to events is dependent on the specific charger purchased. See below in this FAQs for further details.

• Once you enroll in EV Charger Rewards, you can earn a $125 rebate if your application to the program is made within 120 days of charger purchase. To apply for the additional rebate, please submit your information on our rebate portal: dominion.myrebateportal.com

• You also earn a $40 Prepaid Mastercard on the anniversary of your enrollment every year you remain enrolled.

• The program is available to residential customers in Dominion Energy Virginia’s electric service territory who are on a residential rate schedule.

• You must be living in a single-family detached home (house, townhouse, mobile, modular).

• Customers already enrolled on the Off-Peak Plan or other Time of Use rates are not eligible to participate in this Program.

Enroll with ChargePoint

Enroll with Emporia X

Enroll with EvoCharge X

Enroll with Wallbox

• You will receive an email confirmation of your status in the program from the program administrator, EnergyHub. It could take up to four weeks to see an email confirmation of acceptance into the program.

See the chart below for eligible charging equipment. Your charger must be installed and activated with internet connectivity prior to enrollment. Your Wi-Fi connection and EV charger(s) must be connected to your EV charger manufacturer’s account. You must have an account with your EV charger’s manufacturer to enroll in the program. If you do not have one, you will need to establish one prior to enrollment.

Note: All sub-models of the CPH50 are eligible including all plug types, connector types and hardwire/plug-in.

• If you remain in the program, the annual $40 incentive will be paid upon the anniversary of your enrollment in the form of a Prepaid Mastercard.

• If you qualify for the one-time enrollment bonus, the $125 enrollment incentive will be issued via check after you have been enrolled in the program for approximately eight weeks. Application to the program must be made within 120 days of charger purchase in order to qualify for the $125 enrollment rebate. A maximum of 2 new chargers per account can receive this bonus.

• Questions? Send an email to dominion@energyhub.com

Energy adjustments will be called by Dominion Energy during times of peak system demand throughout the year. Events can be for up to a four (4) hour period, with a maximum of 45 Energy Events per year (maximum of 15 per month). You may opt-out of any demand response event if you choose to do so via your charger or its associated app.

Depending on the EV charger manufacturer, notifications may appear before or at the start of the event in your web or mobile application.

Notifications prior to an event:

ChargePoint

ChargePoint provides notifications via email, text message and in its app as soon as an event is scheduled. If an event is scheduled more than 24 hours before its start, then the notification will be sent 24 hours ahead.

For example:

• If an event is scheduled for a Wednesday between 5 pm and 9 pm on the previous Tuesday morning, a participating customer will receive a notification on Tuesday at 5 pm regarding the Wednesday 5 pm event.

• If an event is scheduled for a Wednesday between 5 pm and 9 pm on that Wednesday morning at 10 am, participating customers will receive an alert at 10 am.

• For more details on setting up ChargePoint notifications, please click 

  here.

Emporia

• Currently, Emporia does not provide notifications prior to an event.

EvoCharge

• Customers will receive a push notification from the EvoCharge app when an event is scheduled and when the event begins.

Wallbox

• Wallbox provides notifications via email before the start of an event. The email will include a link to opt out if needed. You will receive this email to the email address that you used to sign up for the program.

Notifications during an event:

ChargePoint

• When the event is in progress, the charger’s charging status either displays as paused or stopped or at a lower charge rate depending on the goal for the given energy event.

• Customers can tap on the “Utility Event” option in-app and turn participation off to continue charging as usual. 

• The event will disappear from the in-app screen automatically once it ends. When the charger has a set charging schedule and there is an event during the scheduled charging time, the app screen will update to display when the charger will begin recharging on its set schedule based on the event duration.

• If the user turns the participation toggle off, the charging status updates from the scheduled time it would resume charging to “Not participating.”

Emporia

• When an energy event is occurring or scheduled, customers will be able to see “Your Utility may control this device” or “Your Utility is controlling this device” and the event time in their apps charging screen.

• Customers can opt out of an energy event and start charging immediately by making any change to their charger charge rate in the app.

EvoCharge

• When an energy event is occurring or scheduled, customers will see “Current Event” or “Upcoming Event” in their home screen.

• Customers can opt out of an energy event and start charging immediately by toggling to “opt out” or by “sliding to start charging”.

• Customers will receive a push notification from the EvoCharge app when the event ends.

Wallbox

• When an event is occurring, customers will see that their charging may be paused. To confirm that this is due to an event, please check to see if you received an event notification email.

Energy events will only temporarily delay the vehicle charging for up to a few hours. Depending on your charging schedule, there will be minimal impact to the ability for your vehicle to get the charge it needs every day.

ChargePoint

• When the event is in progress, the charger’s charging status either displays as paused or stopped or at a lower charge rate depending on the goal for the given energy event.

• Customers can tap on the “Utility Event” option in-app and turn participation off to continue charging as usual.

• The event will disappear from the in-app screen automatically once it ends. When the charger has a set charging schedule and there is an event during the scheduled charging time, the app screen will update to display when the charger will begin recharging on its set schedule based on the event duration.

• If the user turns the participation toggle off, the charging status updates from the scheduled time it would resume charging to “Not participating.”

Emporia

• When an energy event is occurring or scheduled, customers will be able to see “Your Utility may control this device” or “Your Utility is controlling this device” and the event time in their apps charging screen.

• Customers can opt out of an energy event and start charging immediately by making any change to their charger charge rate in the app.

EvoCharge

• When an energy event is occurring or scheduled, customers will see “Current Event” or “Upcoming Event” in their home screen.

• Customers can opt out of an energy event and start charging immediately by toggling to “opt out” or by “sliding to start charging”.

Wallbox

• When an event is occurring, customers will see that their charging may be paused. To confirm that this is due to an event, please check to see if you received an event notification email.

For more information about the charging equipment list above, please visit the manufacturers’ websites at https://www.chargepoint.com/, https://www.emporiaenergy.com/, https://www.evocharge.com or https://wallbox.com/.

Customers must have one of the chargers listed above to be eligible for the EV Charger Rewards program at this time. As chargers from other manufacturers become eligible, we will add them to the list.

You can find the program terms and conditions for the EV charger manufacturers here:

ChargePoint Emporia EvoCharge Wallbox

You can find Dominion Energy’s terms and conditions via its program page at https://www.dominionenergy.com/virginia/save-energy/ev-charger-rewards.

At the start of an event, your charger will be automatically adjusted to delay the vehicle charging. The adjustment will typically last no more than four hours and will not occur on holidays. Once the energy event is over, your charger will return to its normal operation. You can opt out of an event at any time from your charger manufacturer’s mobile app.

At any time during an event, you can opt out from your charger manufacturer’s web or mobile app.

ChargePoint

Customers can opt out of events in the following ways:

• Via a weblink opt-out option in the email and text message notifications.

• Via the Home Charger Utility Event section opt-out option in the app.

Emporia

• Customers can opt out at any time during the event by making any change to their charger charge rate in the app.

EvoCharge

• Customers can opt out of an energy event and start charging immediately by toggling to “opt out” or by “sliding to start charging”.

Wallbox

• You can opt out using the link provided in the event notification email.

Send an email to dominion@energyhub.com for more information.