LG&E and KU FAQ

• The Optimized EV Charging program offered by LG&E and KU is designed to provide incentives to customers that allow us to optimize their EVs charging to limit the impact of EVs on the grid.

• This program may adjust the daily charging schedule you have set on your vehicle. You can always override and charge right away at any time.

• We may also adjust your charging during up to 10 demand response events each year. Customers that opt-out of the demand response events may be disenrolled from the program.

• With the Optimized EV Charging program, you can earn $25 for enrolling plus an additional $5 monthly participation incentive.

• Get paid to help us shape the future of EV charging and prepare for increased energy demand as EV adoption grows across the state!

See the chart below for eligible charging equipment and eligible EVs. Your charger must be installed and activated with internet connectivity prior to enrollment. Your Wi-Fi connection and EV charger must be connected to your manufacturer’s account.

For more information about the charging equipment list above, please visit the manufacturers’ websites. Customers must have one of the chargers listed above to be eligible for the EV program at this time. As chargers from other manufacturers become eligible, we will add them to the list.

To participate, Tesla owners have to charge with a Level 2 charger at home. They can use any model of L2 charger, since their charging would be controlled and monitored during demand response events via the onboard computer (or telematics) within the Tesla (and not via the charger).

• You are eligible if you are a current LG&E or KU residential customer on the Residential Service rate and

• Your eligible device is/will be connected to Wi-Fi (see list of eligible chargers above)

LG&E and KU will provide email confirmation of your status in the program, typically within four weeks of applying.

You will earn the one-time $25 enrollment incentive after successfully enrolling in the program. You will also earn an additional $5 monthly participation incentive as long as you remain enrolled. After enrollment, you will receive an email with a link to select your payment preference. You can choose from electronic payment methods or a physical check mailed to your home. Electronic payment methods include PayPal, direct deposit using your debit card, direct deposit using your routing and account numbers, and an electronic check. If you choose electronic payment, you will receive an email from LG&E and KU (apps@echecks.com) with further instructions.

Your enrollment incentive will be added to your incentive balance within a few days after acceptance in the program. You can request your incentive balance be paid to you at any time. Otherwise, you will be paid out your incentive balance each time it reaches $100. Please allow 1 week to receive your incentive if you selected PayPal, Venmo, or e-check and 2 weeks if you selected physical check.

• The $5 monthly participation incentive will be added to your incentive balance after each month ends. You can request your incentive balance be paid to you at any time. Otherwise, you will be paid out your incentive balance each time it reaches $100.

You can find the program terms and conditions for the EV charger manufacturers here: (EH to add hyperlinks once available)

Depending on the manufacturer, notifications may appear before or at the start of the event in your web or mobile application. You can also download the ChargingRewards app to check your charging status.

We’ll schedule your charging to help manage load on the electric grid. This will may adjust the charging schedule you have set for your vehicle. If your plans change, you can override and charge right away at any time.

Energy adjustment events will only temporarily delay the vehicle charging for up to a few hours, with minimal impact to the ability for your vehicle to get the charge it needs every day. The Optimized EV Charging program is designed to make sure you get the charge you need at the time you need it.

Yes. At any time during an event, you can opt out from your charger manufacturer’s web or mobile app. Customers that opt-out of demand response events forego their monthly incentive and may be disenrolled from the program.

Send an email to EECustomerSupport@lge-ku.com for more information or to request to end your participation in the program.

Send an email to EECustomerSupport@lge-ku.com requesting to end your participation in the LG&E and KU Optimized EV Charging program.